I got a version of this e-mail early this morning from Netflix co-founder and CEO Reed Hastings. It begins, "I messed up. I owe everyone an explanation." He continues, "Companies rarely die from moving too fast, and they frequently die from moving too slowly. When Netflix is evolving rapidly, however, I need to be extra-communicative. This is the key thing I got wrong."
Um, yeah. Why didn't I get the e-mail about the price hike? And now I have to be subscribed to two services? I went into my Netflix account and changed my settings. Downgraded from three DVDs at a time to two. *grumbles* But what else am I going to do on a Saturday night?
This is reminding me of Facebook in an unpleasant way. But Mr. Hastings gets points because I know Mark Zuckerberg would never write a letter like this.